Privacy Policy

1. Introduction

At gogrow, we take your privacy seriously. This Privacy Notice explains how we collect, use, process, and store your personal data when you use our website and AI workforce services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This notice is written to be concise, transparent, and easily accessible, avoiding unnecessary technical terminology.

2. Data Controller

gogrow is the data controller responsible for your personal data. If you have any questions about this privacy notice, please contact us at:

• Email: hello@gogrowcrm.com
• Address: London, United Kingdom

3. The Data We Collect

We may collect, use, store and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name.
• Contact Data: Email address, telephone numbers.
• Business Data: Company name, job title, and business operational details required to train your AI workforce.
• Technical Data: IP address, browser type and version, time zone setting, and operating system.
• Usage Data: Information about how you use our website and services.
• Communications Data: Transcripts and logs of interactions with our AI agents (calls, WhatsApp, emails) for quality and training purposes.

4. How We Use Your Data & Lawful Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances (our lawful basis under Article 6 of the UK GDPR):

• Performance of a Contract: To register you as a new client, provide our AI workforce services, and manage payments.
• Legitimate Interests: To study how customers use our products, to develop them, to grow our business, and to inform our marketing strategy.
• Legal Obligation: To comply with a legal or regulatory obligation.
• Consent: Where you have explicitly given us consent to process your data for a specific purpose (e.g., direct marketing). You can withdraw this at any time.

5. Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third-party service providers (Data Processors) who assist us in operating our platform, such as cloud hosting providers, CRM infrastructure providers, and communication gateways.

All our third-party service providers are required to take appropriate security measures to protect your personal data in line with our policies and UK GDPR standards. We only permit them to process your personal data for specified purposes and in accordance with our strict instructions.

6. Data Security and Retention

Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Your data is processed securely within UK data centres where possible.

Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under the UK GDPR, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at hello@gogrowcrm.com.

8. Complaints

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.