gogrow Terms of Service

1. About Us

gogrow is operated by SYSTEMS & SCALE GROUP LTD, trading as gogrow.

• Registered office: 4 Curteys, Harlow, England, CM17 0JG
• Company number: 17160294
• Company status: Private Limited Company registered in England and Wales
• Contact email: hello@gogrowcrm.com
• Website: https://gogrowcrm.com

In these Terms, “gogrow”, “we”, “our” and “us” refer to SYSTEMS & SCALE GROUP LTD trading as gogrow.

“Client”, “you” and “your” refer to the customer purchasing or using the Services.

2. The Services

gogrow provides AI-powered business systems and operational automation services for independent and service-based businesses.

Depending on your selected package, Services may include:

• AI voice answering
• AI WhatsApp response systems
• AI lead follow-up
• CRM setup and management
• pipeline automation
• appointment booking workflows
• review and reputation management
• website setup and automation
• forms, reminders and communication workflows
• integrations and automations
• onboarding, configuration and optimisation
• support and maintenance

Services may be delivered using third-party providers. The exact scope of Services will be outlined in your proposal, invoice, package, onboarding documentation or written agreement.

3. Business Use Only

Our Services are intended for business and commercial use only.

By purchasing Services, you confirm that you are acting for business purposes and not as a consumer unless otherwise agreed in writing.

4. Orders and Subscription Terms

Your subscription begins on the earlier of:

• the date onboarding starts;
• the date access is granted;
• the date we begin implementation work; or
• the date stated on your invoice or proposal.

Subscriptions renew automatically unless cancelled in accordance with these Terms.

Where a minimum term applies, you agree to complete the minimum term stated in your proposal, invoice or package.

5. Fees and Payment

5.1 Fees

You agree to pay all setup fees, subscription fees and additional service fees outlined in your proposal, invoice, checkout or written agreement.

We are not currently VAT registered.

5.2 Setup Fees

Setup fees, onboarding fees, implementation fees, build fees and configuration fees are non-refundable once work has commenced.

This is because setup work includes strategic planning, system architecture, configuration, automation building, AI training, integrations, testing and implementation resources allocated specifically to your business.

5.3 Subscription Payments

Subscription fees are payable in advance on a recurring monthly or annual basis, depending on your selected package.

5.4 Late or Failed Payments

If payment is late, declined, disputed or reversed, we may:

• suspend or restrict Services;
• pause onboarding or support;
• disable automations or AI systems;
• revoke access to systems or accounts; or
• terminate Services.

All outstanding amounts remain payable during suspension periods.

6. Cancellation and Termination

6.1 Cancellation Notice

After any agreed minimum term, either party may terminate recurring Services by providing at least 30 days’ written notice.

Cancellation requests must be submitted in writing to: hello@gogrowcrm.com

Services remain active during the notice period and all applicable fees remain payable during that period.

6.2 No Refunds

Subscription fees are non-refundable once a billing period has started.

Setup fees are non-refundable once work has commenced.

6.3 Termination by gogrow

We may suspend or terminate Services immediately if:

• you breach these Terms;
• payment is overdue;
• your use creates legal, reputational or operational risk;
• unlawful or abusive behaviour occurs;
• third-party providers suspend or restrict required services; or
• we reasonably believe the Services are being misused.

7. Client Responsibilities

You agree to:

• provide accurate and up-to-date business information;
• provide timely access to systems, accounts and platforms required for setup;
• review and approve workflows, messaging and automations where requested;
• ensure your pricing, availability, opening hours and service information remain current;
• comply with all applicable laws and regulations;
• obtain any required customer consents;
• ensure your use of the Services is lawful.

You acknowledge that delays caused by missing access, missing approvals, incomplete information or delayed responses from you may delay implementation timelines.

8. AI Systems and Automations

8.1 AI Output

gogrow uses AI systems, automations and third-party AI providers as part of the Services.

AI-generated responses, summaries, bookings, classifications, follow-ups and communications may occasionally contain inaccuracies, misunderstandings, delays or errors.

You acknowledge that AI systems are assistive tools and not guaranteed replacements for human oversight.

8.2 Monitoring Responsibility

Clients remain responsible for monitoring:

• customer communications;
• bookings;
• enquiries;
• lead handling;
• follow-up processes;
• customer service interactions; and
• operational workflows.

While gogrow aims to improve response speed, lead handling and operational efficiency, we do not guarantee that every call, enquiry, message, booking or customer interaction will be successfully captured, responded to or completed.

8.3 No Professional Advice

The Services do not constitute legal, financial, medical, safeguarding or regulated professional advice.

You remain solely responsible for business decisions made using the Services.

9. Third-Party Platforms

Certain Services rely on third-party infrastructure and software providers, including:

• telephony providers
• AI model providers
• messaging platforms
• WhatsApp services
• hosting providers
• calendar systems
• email providers
• payment processors
• domain and website providers

You acknowledge that third-party platforms are outside gogrow’s direct control.

gogrow is not liable for:

• outages;
• API changes;
• service interruptions;
• pricing changes;
• account suspensions;
• platform restrictions;
• failed integrations; or
• functionality changes caused by third-party providers.

Where you connect your own third-party accounts, API keys or subscriptions, you remain responsible for all associated usage, costs and compliance obligations.

10. Data Protection and Privacy

You retain ownership of your business and customer data.

You grant gogrow permission to process, host, store, transmit and use Client Data as reasonably necessary to provide the Services.

You confirm that you have the legal right to provide any personal data, customer information, call recordings, messages, contact details or other data processed through the Services.

You are responsible for ensuring you have any required customer consents relating to:

• AI handling;
• call recording;
• marketing communications;
• messaging;
• WhatsApp communication;
• cookies; and
• customer data processing.

We will take reasonable technical and organisational measures to protect Client Data, but no platform or online service can be guaranteed to be completely secure or uninterrupted.

11. Acceptable Use

You must not use the Services to:

• break any law or regulation;
• send spam or unlawful marketing;
• harass, abuse or threaten others;
• distribute harmful, misleading or unlawful content;
• infringe intellectual property rights;
• impersonate others;
• commit fraud; or
• attempt to disrupt or compromise systems or security.

We may suspend or terminate Services immediately if we reasonably believe unacceptable use has occurred.

12. Intellectual Property

All gogrow systems, workflows, automations, templates, processes, documentation, branding, designs and proprietary methods remain the intellectual property of gogrow unless otherwise agreed in writing.

Clients retain ownership of their own logos, content and pre-existing materials.

Unless agreed otherwise, gogrow retains ownership of underlying systems, automation structures and implementation methodologies.

13. Limitation of Liability

To the maximum extent permitted by law:

• gogrow’s total liability arising out of or connected with the Services shall not exceed the total fees paid by the Client to gogrow during the previous 3 months preceding the claim; and
• gogrow shall not be liable for indirect, consequential or business losses including:
  • loss of profits;
  • loss of revenue;
  • loss of opportunities;
  • missed bookings;
  • missed leads;
  • reputational damage;
  • business interruption;
  • data loss; or
  • customer disputes.

You acknowledge that the Services rely on third-party systems, internet connectivity, AI tools and external infrastructure that may occasionally fail or behave unpredictably.

14. Confidentiality

Each party agrees to keep confidential any confidential business, operational or commercial information shared during the relationship and not disclose it to third parties except where required by law.

15. Force Majeure

gogrow shall not be liable for delays or failures caused by circumstances outside our reasonable control, including:

• outages;
• cyber incidents;
• platform failures;
• internet disruption;
• supplier failures;
• government action;
• natural disasters;
• labour disputes; or
• failures of third-party providers.

16. Governing Law

These Terms are governed by the laws of England and Wales.

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on our website and will apply from the date published.

Continued use of the Services after updated Terms are published constitutes acceptance of those changes.

18. Entire Agreement

These Terms, together with any proposal, invoice, order form or written agreement, form the entire agreement between the parties and replace any prior discussions or understandings relating to the Services.